Return and Refund Policy

3.1 Purpose
This Return and Refund Policy is intended to set clear expectations regarding returns and refunds
while addressing the health, safety, and hygiene considerations unique to intimate wellness
products.

3.2 Return Eligibility

3.2.1 Unopened Products
Unopened, unused products may be eligible for return within the return window specified on the
website, provided that:
• The product is unused and unopened
• The product is in its original packaging
• The return request is submitted within the stated timeframe
Returns that do not meet these conditions may be rejected.

3.2.2 Opened or Used Products
Due to health and hygiene considerations, opened or used intimate wellness products are final sale
and are not eligible for return or refund.This restriction is necessary to protect customer health and safety and applies regardless of whether
the product appears unused after opening.

3.3 Defective or Damaged Products

3.3.1 Defective Products
If a product is defective upon receipt, customers must notify the business within a reasonable
timeframe after delivery. Defective products may be eligible for:
• Replacement, or
• Refund, at the business’s discretion
Proof of defect may be required before a replacement or refund is issued.

3.3.2 Damaged Shipments

Products damaged during shipping must be reported promptly. Customers may be required to
provide photographs or other documentation to support the claim.

3.4 Distinction Between Defective and Used Products
A product is considered defective only if it fails to function as intended due to a manufacturing
issue.
A product that has been opened, used, or damaged through use is not considered defective and is not eligible for return or refund.

3.5 Return Process
To initiate a return or report a defective or damaged product, customers must contact customer support using the contact information provided on the website.
Unauthorized returns or returns sent without approval may not be accepted.

3.6 Refund Method and Timeline
Approved refunds are issued to the original payment method used at the time of purchase. Refund processing times may vary depending on the payment provider and financial institution.

3.7 Non-Returnable Items
The following items are non-returnable:
• Opened or used intimate wellness products
• Products marked as final sale
• Consumable items, where applicable
This list may be updated from time to time and is subject to change.

3.8 Restocking Fees
If applicable, restocking fees may be deducted from approved returns. Any such fees will be
disclosed at the time of return approval.

3.9 Customer Satisfaction
The business strives to provide high-quality products and customer service. Any customer
satisfaction guarantees, if offered, are limited to the terms expressly stated on the website and do
not override the hygiene-based return restrictions set forth in this Policy.